Terms and Conditions
Please read these terms carefully. They explain how we work, what you can expect from us, and what we need from you.
These terms were last updated on 2 November 2026.
1. Introduction and Acceptance of Terms
These terms and conditions govern your use of the Faster Property Solutions website and our services. By using this website or engaging our services, you agree to be bound by these terms.
Faster Property Solutions is the trading name of Faster Property Solutions-UK Ltd, a company registered in England and Wales. Throughout these terms, “we”, “us”, and “our” refer to Faster Property Solutions-UK Ltd, and “you” and “your” refer to the person using our website or services.
If anything in these terms is unclear, please contact us and we will be happy to explain. We believe in being straightforward, and that applies to our legal documents too.
2. Our Services
Faster Property Solutions helps homeowners who are facing difficult property situations, including repossession, eviction, mortgage arrears, debt, divorce, probate, and other property-related challenges.
We work with you to find the best possible solution for your situation. This could include selling your property at market value, negotiating with your lender, arranging structured sales, lease arrangements, or other bespoke solutions tailored to your circumstances.
How we usually work: in most cases we advance the costs needed to resolve your immediate problem, such as mortgage arrears, solicitor fees for both sides and removal costs, and then arrange the sale of your home at market value. In a small number of cases we may offer to buy a property ourselves. If that is what we propose, we will tell you clearly and in writing before you decide.
What we are not: We are not cash buyers who make below-market offers, and we are not a traditional estate agency. Our role is to assess your situation and find the right solution to resolve your immediate problem while achieving a market-value sale for your home.
Every situation is different, and we treat it that way. The solution we recommend for you will be based on your specific circumstances, your property, and your goals.
3. Eligibility
Our services are available to homeowners with properties located in England and Wales. You must be aged 18 or over and have legal authority to make decisions regarding your property (or have authorisation from the legal owner) to engage our services.
If you are not the sole owner of the property, all legal owners will need to be involved in any decisions about the property. We will discuss this with you during our initial assessment.
4. Enquiries and Initial Assessment
When you contact us, whether by phone, email, or through our website contact form, we will carry out an initial assessment of your situation. This is completely free and without obligation.
During this assessment, we will ask you about your property, your financial situation, and what outcome you are hoping for. This information helps us understand your circumstances and recommend the most appropriate solution.
You are under no obligation to proceed with our services after the initial assessment. If we cannot help you, or if we think a different route would be better for you, we will tell you honestly.
5. Fees and Charges
There are no upfront fees. You will never be asked to pay anything to get started with Faster Property Solutions. Our initial assessment, consultations, and advice are provided at no cost to you.
Our fee is a share of the sale price. When we arrange the sale of your property, our fee is a share of the sale price, usually between 10% and 15%. It is paid from the sale proceeds at completion, so you do not pay it from your own pocket. The exact fee will be set out clearly in writing before you agree to proceed. You will always know what our fee is before committing to anything.
Costs we pay on your behalf are charged separately. Where we pay costs for you, such as mortgage arrears, solicitor fees or removal costs, these are charged separately, on top of our fee. We pay them upfront so you do not have to, and they are repaid from the sale proceeds at completion. We will set them out in writing before you agree to proceed.
There are no hidden charges at any stage. If for any reason a transaction does not complete, you will not owe us anything.
6. Referral Programme
We operate a referral programme where you can earn up to £2,000 for referring someone to Faster Property Solutions whose case leads to a successful completion.
Referral payments are made upon successful completion of the referred person's property transaction. The referral must be registered with us before we make contact with the referred party.
We reserve the right to amend or withdraw the referral programme at any time. Any changes will not affect referrals already registered with us at the time of the change. Full details of the referral programme, including current payment amounts and conditions, are available on request.
7. Property Valuations
Any property valuations or price estimates we provide are based on our professional experience, comparable market data, and current market conditions. They are not formal RICS valuations and should not be treated as guarantees of the price your property will achieve.
Property markets can change, and the final sale price of any property depends on a range of factors including market conditions at the time of sale, the condition of the property, buyer demand, and the method of sale. We will always be honest with you about what we think your property is worth and what is achievable.
8. Your Responsibilities
To help us help you, we need you to:
- Provide accurate and complete information about your property and your financial situation. This allows us to assess your case properly and find the right solution.
- Inform us promptly of any changes to your circumstances that may affect your case, such as new court dates, lender correspondence, or changes to the property.
- Provide reasonable access to your property for viewings, valuations, or inspections when required.
- Confirm that you have the legal authority to make decisions regarding the property, or that you have obtained the necessary consent from all legal owners.
- Respond to communications from us in a timely manner, particularly when deadlines are involved (such as court dates or lender deadlines).
We understand that you may be dealing with a stressful situation. We will always be patient and work with you at your pace where possible, but some situations require urgent action and timely communication is important.
9. Third-Party Services
In the course of resolving your property situation, we may work with or recommend third-party professionals including solicitors, conveyancers, mortgage brokers, financial advisers, and lenders.
While we take care to work with reputable professionals, Faster Property Solutions is not responsible or liable for the services provided by any third party. Any contracts or agreements you enter into with third parties are between you and that third party.
Everwyn Estates is our own estate agency and is part of our business, not a third party. If Everwyn Estates is involved in the sale of your property, we will tell you.
We will always explain why we are recommending a particular third party and you are free to use your own professionals if you prefer.
10. Data Protection
We take your privacy seriously. When you contact us or use our services, we collect and process personal information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information you provide through our website contact forms, by phone, or by email is used solely for the purpose of assessing and managing your case. We will never sell your personal information to third parties.
For full details about how we collect, use, store, and protect your personal data, please refer to our Privacy Policy. If you have any questions about how we handle your data, please contact us at [email protected].
11. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Faster Property Solutions-UK Ltd and is protected by UK intellectual property laws.
You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. The Faster Property Solutions name, logo, and branding are trademarks of Faster Property Solutions-UK Ltd.
12. Limitation of Liability
While we work hard to achieve the best possible outcome for every client, we cannot guarantee specific results. Property transactions depend on many factors outside our control, including market conditions, lender decisions, buyer behaviour, and legal processes.
Faster Property Solutions shall not be liable for any indirect, incidental, or consequential losses arising from the use of our services or this website, to the fullest extent permitted by law.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
The information on this website is provided for general guidance only and should not be treated as a substitute for professional legal, financial, or property advice tailored to your individual circumstances.
13. Complaints Procedure
We are committed to providing an excellent service, but we understand that sometimes things do not go as expected. If you are unhappy with any aspect of our service, please let us know.
In the first instance, please contact us directly at [email protected] or call us on 0800 324 7949. We will do our best to resolve your concern quickly and fairly.
Faster Property Solutions is registered with The Property Ombudsman. If you are not satisfied with how we handle your complaint, you have the right to refer the matter to The Property Ombudsman, who provides a free, independent dispute resolution service. Details of how to contact The Property Ombudsman can be found at www.tpos.co.uk.
14. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be posted on this page with an updated effective date.
If we make significant changes that affect your rights, we will make reasonable efforts to notify you. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
16. Contact Us
If you have any questions about these terms, or if there is anything we can help with, please get in touch.
Company: Faster Property Solutions-UK Ltd (trading as Faster Property Solutions)
Phone: 0800 324 7949
Email: [email protected]
Disclaimer
Every situation is different. We will explain your options clearly and help you understand the possible routes available. Independent advice is recommended before proceeding.